Information for support coordinators
One-to-one Core Supports for neurodivergent teens, young adults and adults across Greater Geelong, the Bellarine and the Surf Coast. Current capacity: Openings on Thursdays and weekends, plus some weekday afternoons and Friday mornings.
At a glance
- Support categories
- 1:1 Core Supports — Community Access & Social/Recreational Support
- Plan management accepted
- self-managed and plan-managed
- Participant profile
- Neurodivergent teens, young adults and adults
- Ratio
- 1:1 only
- Service area
- Greater Geelong, the Bellarine Peninsula and the Surf Coast
- Availability
- Thursdays and weekends, with some weekday afternoons and Friday mornings. Times are flexible, and evenings can be arranged.
- Current capacity
- Openings on Thursdays and weekends, plus some weekday afternoons and Friday mornings
- Registration status
- Unregistered NDIS provider: self-managed and plan-managed participants only
- Screening
- NDIS Worker Screening, Working with Children Check, first aid & CPR: all current. Public liability and professional indemnity insurance.
Who we're a good fit for
We're a good fit for participants who have disengaged from traditional supports, or never really engaged with them. Participants who need someone relatable, who do better with one consistent person than a roster, and who are working on confidence, routine, emotional regulation and community participation.
We're honest about the other side too. We're not the right service for participants who need behaviour support, anyone who needs personal care, or anyone who needs clinical intervention. If a referral isn't a fit, we'll tell you quickly and clearly, so your participant isn't left waiting.
A good fit
- Neurodivergent teens, young adults and adults
- Participants who've disengaged from traditional supports
- Goals around confidence, routine and community participation
- Participants who do better with one consistent worker
How we work with coordinators
One consistent worker
Your participant works with the same person every session, so they aren't re-explaining themselves every fortnight and progress carries over from week to week.
Communication
We check in with you monthly on the participant's progress, and sooner if anything needs your attention: behaviours of concern, or goals and ideas the participant has that you could help organise.
Reporting
Progress notes are written after every shift and kept in Halaxy. They can be shared with family or coordinators on request, and are ready in time for plan reviews.
Service agreements and invoicing
A plain-English service agreement before supports start. Invoices use the correct line items and go promptly to the plan manager or participant.
Safeguarding
We work to the NDIS Code of Conduct. If something goes wrong during a support, safety comes first, including calling 000 if needed. The participant's family, guardian or support coordinator hears from us the same day, and what happened is recorded in writing within 24 hours. Suspected abuse, neglect or a crime is reported to the police. Afterwards, we talk with the participant and their supports about what happened and what will change.
Responsiveness
Calls and emails answered within one to two business days. If we can't take a referral, we'll say so straight away.
Making a referral
Three steps, and you can start with a phone call.
Get in touch
Call or email with the participant's first name, age, goals and how their plan is managed. We'll confirm capacity and fit within one to two business days.
Meet and greet
A relaxed first meeting with the participant and whoever they'd like there, including you if that helps. No obligation for anyone, and a clear yes or no afterwards.
Service agreement and start
We agree session times and goals, sign a service agreement with the participant or their nominee, and share the start date with you and the plan manager.
Capacity and availability
- Current capacity
- Openings on Thursdays and weekends, plus some weekday afternoons and Friday mornings
- Availability
- Thursdays and weekends, with some weekday afternoons and Friday mornings. Times are flexible, and evenings can be arranged.
- Last checked
- 19 October 2026
Capacity changes. If in doubt, call — we'd rather tell you in person than have you rely on an old number.
A one-page summary
A printable one-page summary of our supports, line items and referral process, for your notes or to share with a family. [Coming soon — phase two.]
Talk to us about a referral
Direct contact, no forms needed. We reply within one to two business days.
- Call 0401 625 713
- Email hello@theraphproject.com