How it works
No forms to wrestle with and no hard sell. Here's exactly how getting started works, how your NDIS funding pays for support, and what the first few weeks look like.
Getting started in three steps
Three easy steps, at whatever pace suits you.
Get in touch
Call or send a message, whatever's easiest. You don't need anything handy: no plan, no paperwork, no letters. Just tell us a little about who the support is for and what you're hoping for. We reply within one to two business days.
A free meet and greet
A relaxed chat with Raph, in person somewhere that suits you or online. Bring whoever you like: a parent, a friend, your support coordinator. We talk about what you enjoy, what feels hard at the moment and what you'd like to be doing. No obligation either way, and no pressure to decide on the day.
We get started
If it feels right, we agree what sessions look like, how often they happen and when. It goes into a plain-English service agreement so everyone knows where they stand. Then we pick one first thing to do together — often something small — and build from there, at your pace.
Understanding your NDIS funding
The short version: our supports come from the Core Supports part of your plan, and you'll never be charged more than the NDIS allows.
What Core Supports covers
An NDIS plan has three budgets. Core Supports pays for everyday support and activities. Capacity Building pays for things like therapy and support coordination. Capital Supports pays for equipment and changes to a home or vehicle.
Our supports come from Core Supports because they're about everyday life: getting out into the community, staying active and building independence, with someone alongside you. Core Supports is usually the most flexible part of a plan.
The line items we bill
| When | Line item |
|---|---|
| Weekday daytime | 04_104_0125_6_1 |
| Weekday evening | 04_103_0125_6_1 |
| Saturday | 04_105_0125_6_1 |
| Sunday | 04_106_0125_6_1 |
| Public holiday | 04_102_0125_6_1 |
1:1 Core Supports: Community Access and Social/Recreational Support.
What it costs
Our rates are in line with current NDIS price limits, so you'll never pay more than the NDIS allows. The NDIA sets the price limit for each line item and updates it from time to time. You'll see the exact rate in your service agreement before any support starts.
Current price limits: NDIS Pricing Arrangements and Price Limits. The NDIA updates them from time to time.
Plan management: which types we work with
How your plan is managed decides who can pay for your supports. Here's what each type means, and whether we can work with you.
Self-managed
Yes, we work with self-managed participants
You manage your own funding. You choose your providers, receive the invoices and claim payment from the NDIA yourself. It's the most flexible option, and you can use registered or unregistered providers.
Plan-managed
Yes, we work with plan-managed participants
A plan manager handles the paperwork for you. We send invoices to your plan manager, who pays them from your plan. You still choose your providers, including unregistered ones.
Agency-managed (NDIA-managed)
No, we can't work with agency-managed participants
The NDIA manages your funding and pays providers directly. Agency-managed participants can only use NDIS-registered providers. We're an unregistered provider, so we can't work with agency-managed participants. If that's you, your support coordinator or Local Area Coordinator can help you find a registered provider.
What a first session looks like
We meet somewhere that suits you: a cafe, a park, your place, wherever feels easiest. The first session is usually around two hours, and it's mostly about getting comfortable. We might grab a coffee, walk around the block or just talk about what you're into.
If you're having a hard day, that's fine. We can keep it short, stay in, or move it to another day, no fuss. If you don't feel like going out, we'll find something to do closer to home.
And if after a session or two it doesn't feel like the right fit, just say so. No hard feelings, and we'll help you work out what might suit you better.
Scheduling and availability
Sessions are available Thursdays and weekends, with some weekday afternoons and Friday mornings. Times are flexible, and evenings can be arranged.. Most people have a regular time each week, because consistency is a big part of what makes support work.
Life happens, though. If you need to change or cancel a session, let us know as early as you can, and at least 24 hours ahead. A cancellation with less notice than that is charged as a short-notice cancellation, in line with the NDIS rules. It's all set out plainly in your service agreement.
Where we work
We support people across Greater Geelong, the Bellarine Peninsula and the Surf Coast. Bookings are a minimum of two hours around Belmont, Highton and Armstrong Creek, and three hours further afield. If you're not sure whether you're in the area, ask — we'll give you a straight answer.
- Greater Geelong
- Bellarine Peninsula
- Surf Coast
- Newtown
- Belmont
- Highton
- Grovedale
- Corio
- Lara
- Armstrong Creek
- Ocean Grove
- Torquay
Frequently asked questions
What is an NDIS support worker?
A support worker helps you do the everyday things that matter to you, with someone alongside. That can be getting out into the community, staying active, learning a new skill or building a routine. It's practical, hands-on support rather than therapy, and it's funded through your NDIS plan.
What can my Core Supports funding be used for?
Core Supports pays for everyday support to help you live your life and take part in your community. That includes one-to-one support to get out and about, do activities you enjoy and build independence. Exactly what's covered depends on your plan, so check with your plan manager or support coordinator if you're unsure.
Do you work with self-managed and plan-managed participants?
Yes, we work with self-managed and plan-managed participants. We're an unregistered NDIS provider, so we can't work with agency-managed (NDIA-managed) participants. If you're not sure how your plan is managed, that's fine — we can help you find out.
What happens in a first session?
It's relaxed and mostly about getting comfortable. We meet somewhere that suits you, maybe grab a coffee or go for a walk, and talk about what you enjoy and what you'd like to work on. If it's a hard day, we keep it short. There's no pressure to commit to anything.
Do you work evenings and weekends?
Yes. Weekends are when we have the most room, and evenings are flexible depending on what's needed. The NDIS has separate line items for weekday evenings, Saturdays, Sundays and public holidays, and we'll talk through which times work for you at the meet and greet.
What areas around Geelong do you cover?
We support people across Greater Geelong, the Bellarine Peninsula and the Surf Coast, including Newtown, Belmont, Highton, Grovedale, Corio, Lara, Armstrong Creek, Ocean Grove and Torquay. The minimum booking is two hours around Belmont, Highton and Armstrong Creek, and three hours for other areas. If you're just outside these areas, ask anyway.
What qualifications and checks do you have?
Raph holds a current NDIS Worker Screening Check, a Working with Children Check, and first aid and CPR, and the business holds public liability and professional indemnity insurance. He has five years in the Geelong disability sector as a support worker and support coordinator, is currently studying, and brings lived experience as a neurodivergent person.
What if it's not the right fit?
That's completely okay. The right support worker makes a big difference, so if it's not clicking, tell us. There are no hard feelings and no lock-in. We'll talk it through and, if it helps, point you towards other options.
Ready to have a chat?
Book a free meet and greet. No pressure, no commitment, and we'll reply within one to two business days.